Terms of Service for 9TOP LLC

Terms of Service for 9TOP LLC

Effective Date: April 28, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by 9TOP LLC. By using our services, you agree to be bound by these Terms.

1. Description of Services

9TOP LLC provides business solutions including, but not limited to:

Internet service brokerage.

Marketing automation and CRM tools (via Lead Connector or Twilio).

Missed-call text back and automated reputation management.

SEO and digital consulting.

2. SMS and Mobile Communication

Program Description: By providing your phone number, you expressly consent to receive automated text messages (SMS/MMS) from 9TOP LLC. These messages include appointment reminders, service updates, and marketing promotions.

Consent: Consent to receive text messages is not a condition of purchase. Message frequency may vary.

Opt-Out: You may opt-out at any time by texting "STOP". After texting STOP, you will receive one final confirmation message.

Assistance: Text "HELP" for customer support or technical assistance, or contact us at [email protected].

Costs: Message and data rates may apply depending on your mobile carrier plan. Mobile carriers are not liable for delayed or undelivered messages.

Data Privacy & Sharing: Your mobile information and SMS consent are strictly private. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

2.1) Privacy

Please refer to our Privacy Policy (9topconnect.com/privacy-policy) for information about how we collect, use and disclose information about you.

3. User Obligations and Conduct

You agree to provide accurate, current, and complete information. You are prohibited from:

Using our automation tools for "spamming" or sending unsolicited messages in violation of the TCPA.

Attempting to reverse-engineer any proprietary workflows or software provided by 9TOP LLC.

4. Payments and Fees

4.1 Payment Terms: All fees are due at the time of purchase unless otherwise agreed upon in a written Statement of Work. Recurring subscription payments are processed on the monthly anniversary of the initial purchase.

4.2 Limited 7-Day Refund Window: We offer a strictly limited 7-day refund period from the date of the initial purchase. This window does not include or extend from any "Free Trial" period. After the 7th day, all payments are 100% non-refundable.

4.3 Refund Requirements (Tangible Reason): Refunds are not granted for "buyer’s remorse." To be considered within the 7-day window, you must provide a valid, tangible reason in writing, limited to:

Service Non-Delivery: A major feature promised was not delivered within the agreed-upon timeframe.

Technical Failure: A critical software error prevents core service functioning that we are unable to resolve within 72 hours of notification.

Billing Error: Proof of an accidental double-charge or incorrect tier placement.

4.4 Approval Process: All refund requests are subject to internal review. We reserve the right to deny requests where significant labor (e.g., custom automation builds) has already been performed.

5. Limitation of Liability

9TOP LLC provides "as-is" services. We are not liable for indirect, incidental, or consequential damages arising from:

Downtime of third-party software (e.g., GoHighLevel, Twilio, or ISPs).

Lost revenue due to missed calls, failed automations, or SEO fluctuations.

Errors in data provided by the user. In no event shall 9TOP LLC’s total liability exceed the amount paid by you in the preceding 30 days.

6. Intellectual Property

All automation workflows, custom code, and marketing strategies developed by 9TOP LLC remain the intellectual property of 9TOP LLC unless a full transfer of rights is explicitly granted in a signed secondary agreement.

7. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New Jersey. Any legal actions shall be filed in the courts located in Union County, NJ.

8. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our services following changes constitutes acceptance of the new Terms.

9. Contact Us

If you have any questions regarding these Terms, you may contact us at: 9TOP LLC Email: [email protected] Phone: 201-714-1069 Address: 6109 Buchanan PL, 2nd Floor, West New York, NJ, 07093, United States